Before you submit a request
Deleting your data is permanent and irreversible. This includes all products, transactions, customer records, and account information. Some data (e.g., GST transaction records) may be retained for up to 8 years as required by Indian tax law.
What gets deleted
If you connected your WhatsApp Business number to VoKart, this includes everything we received through WhatsApp: the messages sent to and from your shop, the voice notes and photos customers sent to place orders, and the customer names and numbers that came with them. Deleting removes the media from our storage, not only the database records.
You do not need to delete everything to stop us keeping a private chat. Mark that chat as personal in VoKart instead: we stop keeping it immediately and delete what we already held, while your shop's records stay intact. Use this page when you want us to remove all of it.
Disconnecting VoKart from WhatsApp does not by itself delete anything we already hold. You disconnect from your own WhatsApp Business app — Settings › Account › Business Platform › Disconnect — which stops anything new reaching us. To remove what was already received, make the request below.
Transaction records required for GST/tax compliance may be retained for up to 8 years as mandated by Indian law.
Submit your request
Request received
Other requests (access, correction, export) are still handled by email — see below.
What happens next
Receipt confirmed
Within 2 business days — we acknowledge your request and verify your identity
Data review
We locate all data associated with your account across our systems
Deletion completed
Within 30 days — all eligible data is permanently deleted from our servers
Confirmation sent
We email you a final confirmation once deletion is complete
Other privacy requests